Departments
If you have any concerning symptoms, don't hesitate to consult us first.
We cover a wide range of medical specialties.
Empowering Your Goals
Supporting your aspirations
Please feel free to contact us first.
Consult on LINEClinic Information/Consultation Hours
| 名称 | Mona Aoyama Clinic |
|---|---|
| 住所 | 3F Minami Aoyama D Bldg., 1-10-3 Minami Aoyama, Minato-ku, Tokyo 107-0062 |
| メール | info@mona-life.jp |
Daily 9:00 AM - 10:00 PM [In-person consultations by appointment only]
We are available all year round.
Message from the clinic
Always putting the patient first, and responding kindly
Ensuring a smooth experience until they leave our care
At Mona Aoyama Clinic, we operate strictly by appointment, so you can be seen without any waiting time.
You can also book appointments online. We are open until 10 PM on certain days of the week, so even if you're busy with work, you can visit us after hours.
In-person medical examination
Features of our hospital
Whether online or in-person,
we'll support you in achieving your aspirations.
- Online consultations are available every day of the year, from 9:00 AM to 10:00 PM.
- A 5-minute walk from Aoyama-itchome, same-day reservations are also available.
- We offer a wide range of medical services, focusing on STI treatment, weight loss medication, and cosmetic dermatology.
- Cashless payments have also been introduced, making everything from examination to payment smooth.
Open 365 days a year
Online consultations are available 365 days a year. If payment and prescription are completed by 3 PM daily, we offer same-day shipping. Even if you're too busy to visit a clinic, you can consult with us anytime using just your smartphone during your free time. Deliveries are packaged with your privacy in mind.
About Online Consultations
Same-day reservations are also accepted.
In-person consultations are by appointment only, but same-day appointments are also available. We will guide you smoothly from arrival to treatment, so please feel free to book online. Depending on availability, it may be possible to receive treatment on the same day.
Regarding in-person medical consultations
Extensive Selection
Our clinic offers a wide range of medications and treatments, from diet drugs, cosmetic injections and skincare, and STI treatments, to medical-grade cosmetics and supplements. Please feel free to consult us with even your minor concerns.
Product details
Convenient and close to the station.
5 minutes walk from Aoyama-itchome Station (Exit 4) on the Tokyo Metro Ginza Line and Hanzomon Line, and Toei Oedo Line. 6 minutes walk from Nogizaka Station (Exit 3) on the Tokyo Metro Chiyoda Line. Our clinic is easily accessible from any line, allowing even busy individuals to visit during their free time.
Access and Clinic HoursFacilities
Reception
FAQs
Q What are the clinic's consultation days, consultation hours, and closing days?
Online Consultation: Available 365 days a year, with no holidays.
In-person Consultation: Business hours vary by day, so please check our reservation URL or contact us directly via our official LINE account.
Q What do I need for my first visit?
Online Consultation: After purchasing your desired medication, you are required to complete a pre-consultation questionnaire and have a video consultation with a doctor.
In-person Consultation: There is generally nothing you need to bring, but for your peace of mind, it is recommended to bring a form of identification (My Number Card/health insurance card, driver's license, passport, etc.).
Q What is the last check-in time?
Online Consultation: For same-day shipping, payment and prescription must be completed by 3:00 PM daily.
In-Person Consultation: The final reception time is 9:45 PM. However, please note that the final reception time may vary depending on the treatment plan, so we kindly request you make a reservation in advance.
Q Can I come in without a reservation?
Online Consultation: Available without appointment.
In-person Consultation: By appointment only, but same-day appointments are possible.
Q Do you provide consultations in English? Do you also accommodate other languages besides English?
Online Consultation: We handle these on an individual basis, so please contact our official LINE account first.
In-person Consultation: Consultations with a doctor can be conducted in English. Reception and nursing staff will assist you using translation devices. For languages other than English, we request that you bring an accompanying person (one individual) who can speak Japanese or English.
Q Is insurance applicable?
As our clinic operates on a private pay basis, treatments are not covered by insurance.
Q Is this a legitimate medicine?
Yes, please rest assured that our clinic sources products through legitimate channels.
Q Please tell me about the payment methods.
The following payment methods are available:
Online Consultation: Credit card (VISA, Mastercard, JCB, etc.), Bank transfer (prepayment), Post-payment (for amounts less than 50,000 yen), Cash on delivery (cash payment upon product receipt)
*If you prefer a payment method other than credit card, please contact our official LINE account for individual guidance.
In-person Consultation: Cash, Credit card (VISA, Mastercard, JCB, etc.), E-money (iD, QUICPay, etc.), Transit IC cards (Suica, PASMO, etc.), QR code payment (PayPay, d払い, Rakuten Pay, etc.)
Q What is Mona's refund policy?
Please check our refund policy here. If you request a refund, we will respond according to the policy.
Q Can I cancel the subscription at any time? Or is it possible to make a one-time purchase?
You can cancel our subscription service at any time up to 3 days before the next scheduled shipment, to suit your convenience. For cancellation instructions, please refer to here.
One-time purchases are also available. If you are interested, please contact us via our official LINE account. We will guide you individually.
*For one-time purchases, an additional ¥1,000 will be charged on top of the subscription price.
Q Are there any charges for shipping, medical examinations, or needles?
No. At our clinic, you only pay for the medication as listed on the product page.
*Separate shipping fees apply for deliveries other than standard shipping (mailbox delivery).
*Separate fees apply (1,000 yen each) for one-time purchases or payment methods other than credit card.
Q When will the medicine arrive?
If payment and questionnaire responses are completed by 3 PM daily, we will ship on the same day. *For cash on delivery, the deadline is 2 PM.
The medical questionnaire will be sent to you via LINE or email after your medication purchase.
Shipments are made from within Tokyo and usually arrive the next day or the day after (delivery may be delayed due to weather or traffic conditions).
Q Can I specify a date, pick up at a convenience store, or have my order held at a sales office?
Standard shipping (mailbox delivery) does not support time/date specification, convenience store pickup, or delivery to a sales office. If you wish to use these options, you will need to change your shipping method to "Compact Delivery (+¥500)" or "Refrigerated Delivery (+¥2,000)," etc., when placing your order. For detailed instructions, please refer to Shipping Methods and Pickup Options.
Q Are chilled delivery services required for injectable medications?
While refrigerated shipping is not mandatory, our clinic recommends it for the following reasons:
・Injectable medications may degrade if exposed to temperatures above 30℃ (refrigerated shipping offers peace of mind, especially in summer).
・GLP-1 injectable medications contain glass components, making refrigerated shipping safer.
・In case of damage, products delivered via refrigerated shipping can be inspected and replaced (room-temperature shipments are not eligible for replacement).
*Even with refrigerated shipping, if no damage is confirmed, the item will not be eligible for replacement.
Q Is it possible to have a consultation if I am pregnant, possibly pregnant, or breastfeeding?
In principle, medications handled at our clinic are not available for purchase. For cosmetic procedures and other medical treatments, availability may vary depending on the specific treatment, so please inquire before purchasing.
Q Can I bring a small child to my appointment? Can I bring a stroller? Can my child be in the room during the examination?
You may bring small children with you to our clinic. Please note that shoes are not allowed inside the clinic, so strollers must be folded and stored at the entrance. Your children may also accompany you during your examination.
Q Can minors receive a consultation?
We sincerely apologize, but our clinic only treats adults (18 years of age and older). Please understand that we cannot accommodate individuals under 18 years of age.