Regarding online medical consultations

No appointment is needed for Mona's online consultation. First, make a purchase, then complete the medical questionnaire. With just your smartphone, you can complete everything from consultation to shipping.

Click here for the product page.

You can purchase your desired plan online right away.

The medical questionnaire can be completed in minutes via LINE or email.

Orders completed by 3 PM daily will be shipped the same day.

Contents

Pre-payment Procedure

About Pre-consultation Questionnaire and Video Consultation

Frequently Asked Questions

Clinic Hours & Access

Prepayment procedure

Step 1: Open the product page

Order here

Please click the "Order Here" button.

 

This will take you to the following link:
https://mona-life.jp/pages/shop

If the link does not open successfully, please contact us via the official LINE link at the bottom of the screen.

Step 2: Select your desired plan

Select your desired plan and click the "Purchase" button.

If you wish to purchase multiple plans, click "Add to Cart" and then proceed to checkout from the shopping bag icon in the upper right corner.

 

Even if you wish for an in-person consultation, ordering in advance will ensure a smoother process on the day of your treatment.

Step 3: Enter contact and shipping information

Please enter your contact information and shipping address.
An account will be created for you using your email address, so please use an email address you use frequently.

Points are awarded to your account with each purchase, so please use the same email address every time.

 

Step 4: Select shipping method

Please select your shipping method.

Please note that the available shipping methods may vary depending on your address. (The attached screenshot shows the selection screen for deliveries to Tokyo.)

 

If you would like express prescription service, please contact us via LINE after placing your order for a smoother process.

Step 4: Register your payment method

Please enter your payment method information.

Our clinic typically accepts credit card payments.

 

If you do not have a credit card, other payment methods are available. If you prefer a payment method other than a credit card, please contact us via LINE or email.

Order complete & email sent

An order confirmation email will be sent to your registered email address.
If you have a LINE account, please register for our official account and send us ① your name, ② phone number, and ③ email address.
 

If you have any questions or concerns, such as an error, please feel free to contact us.

Pre-consultation Questionnaire and Video Consultation

After your order is complete, we will send you a pre-examination questionnaire via LINE or email, so please respond to it.
First-time patients of our clinic will be required to have a video consultation with a doctor after completing the pre-examination questionnaire.

Step 1: Open the confirmation email you received when you made your reservation.

After your order is complete, we will send you a link to a pre-consultation questionnaire via LINE or email. Please click the link and answer the questions.

It takes about 1 minute to complete online. Your order will be shipped after you complete the questionnaire, so please be sure to answer it.

Step 2: Book your video consultation

If this is your first time using our clinic, please book a video consultation. You can select a date and time from the link we send you.

If you need medication urgently, please contact us via LINE for individual assistance.

*Patients making their second and subsequent visits should skip steps ② and ③.

Step 3: Video consultation with a doctor

・We will call you within your reserved time slot.
Example: 13:00 reservation → Call between 13:00 and 13:30.
・On the day of your appointment, we will use FaceTime. The call will come from one of the following last four digits: "7853", "1179", or "5697".
・If you are not using an Apple product, we will send you a link via SMS; please join from there.
・Please ensure you are at home for your consultation.

※If we cannot connect via FaceTime, we may call you directly.
※If you do not hear from us within 30 minutes of your reserved time, please notify us via LINE.

Procedure completed & medication shipped

If there are no issues with your prescription after a preliminary medical interview and video consultation, we will ship your medication. If you complete the procedure by 3:00 PM daily, your order will be shipped on the same day. (For cash on delivery, the deadline is 2:00 PM)


You can check the delivery status using the "tracking number" sent to you via email.

While delivery typically takes 1-2 days, there may be delays due to weather or traffic conditions.

FAQs

Please tell me about the payment methods.

The following payment methods are available:

Credit card (VISA, Mastercard, JCB, etc.), Bank transfer (prepayment), Postpay (for amounts less than 50,000 yen), Cash on delivery (cash payment upon receipt of goods)
*If you wish to pay by a method other than credit card, please contact our official LINE for individual guidance.

Are there shipping costs, consultation fees, or needle costs?

No, there aren't. At our clinic, you only pay for the medication listed on the product page.
*Shipping fees are separate for methods other than standard delivery (mailbox delivery).
*For one-time purchases or payment methods other than credit card, a separate handling fee applies (¥1,000 each).

Can I cancel my subscription at any time? Or is it possible to make a one-time purchase?

Our subscription service can be canceled at any time up to 3 days before the next scheduled shipment, at your convenience. For information on how to cancel, please refer here. One-time purchases are also available. If you are interested, please contact us via our official LINE account. We will guide you individually. *For one-time purchases, there will be an additional charge of ¥1,000 to the subscription price.

Can I specify a date and time, pick up at a convenience store, or have it held at a post office?

Standard shipping (mailbox delivery) does not support specifying a date/time, convenience store pickup, or delivery to a sales office. If you wish to use these services, you must change your shipping method to "Compact Delivery (+¥500)" or "Refrigerated Delivery (+¥2,000)" at the time of your order. For detailed instructions, please refer to Shipping and Pickup Methods here.

I don't know how to use My Page.

Click here for detailed instructions on how to use My Page. If you have any questions, please feel free to contact us.

Hours and Access

Clinic Name

Mona Aoyama Clinic
Title

Consultation Hours

9:00-22:00
Title

Closed days

Open all year round
Title

location

Minami-Aoyama D Bldg. 3F, 1-10-3 Minami-Aoyama, Minato-ku, Tokyo 107-0062
Title

For those arriving by train or on foot

5-minute walk from Aoyama-itchome Station on the Tokyo Metro and Toei Oedo Line, Minami-Aoyama D Building 3F
Title

For those coming by car

Please use a nearby coin-operated parking lot.
Title

inquiry

Email: info@mona-ife.jp

Official LINE: https://lin.ee/NSEB9nR

Phone: 050-5784-7767

Learn more

Official LINE

Telephone

In-person Consultation Booking