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◆ If you wish to consult with a counselor

Online consultation: Although guidance will be provided after pre-payment, it is possible to change your order after placing it. If you wish to do so, please consult our official LINE account.

 

◆ In-person consultation

Payment on the day is also possible. Please make a reservation here with your desired plan first.

Consult via LINE

In-person Consultation Booking

If, as a result of the consultation, we are unable to prescribe, we will refund the full amount.

Please rest assured.

Please feel free to contact us if you have any questions.

Frequently Asked Questions

Can I place an order for room temperature delivery?

Yes, you can choose standard shipping. However, for quality assurance, we recommend refrigerated shipping. Exchanges due to product quality issues during shipping are only covered for refrigerated shipments.

Can I cancel my subscription partway through?

You can skip, change the shipping date, or cancel your subscription from My Page up to 3 days before the next payment/shipping date. There are no cancellation fees, regardless of when you cancel.

What should I do if I want to increase the dosage?

A doctor's consultation is also required when changing the dosage.

If you wish to increase the dosage, please follow these steps:

・Cancel your current subscription from My Page.・Order the product with your desired dosage.・Answer the medical questionnaire.

The doctor will conduct a consultation based on the questionnaire and determine whether a prescription is appropriate.

I'm concerned about the side effects.

Common side effects include nausea, constipation, diarrhea, abdominal pain, and loss of appetite. These are often observed at the start of treatment or when the dose is increased, and may lessen with continued use. If severe symptoms persist, discontinue use and consult your doctor.
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Consultations are also available by phone (10 AM - 6 PM only)